Magento Online Customers Showing Local IP Address

Sunday, 6. May 2012

Came across this problem where Magento’s online customers are all showing local ip address of After a bit of investigating, the problem was due to the fact that the web server was behind a proxy server.

To get around this problem, Magento has a solution (seen on local.xml.additional file) and all you need to do is add this snippet code below to your current local.xml file inside the global tags.


Remember to refresh the cache for the changes to take effect then re-visit the online customers again.


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